Refund policy
Last updated: June 17, 2026
Thank you for choosing The Italian Chocolate 1971.
This Refund & Returns Policy applies to products purchased through our online store and to bookings made for experiences at The Atelier 1971.
1. Chocolate Products
Due to the perishable nature of our chocolate products and for food safety, quality assurance, and hygiene reasons, all chocolate sales are final.
We do not accept returns, exchanges, cancellations, or refunds for chocolate products once an order has been processed.
This includes, but is not limited to:
- Boxed Pralines
- Chocolate Collections
- Seasonal Chocolate Products
- Chocolate Gift Sets
- Any other edible products sold by The Italian Chocolate 1971
Refunds, replacements, or store credit may only be considered where an incorrect product has been supplied by The Italian Chocolate 1971.
Claims relating to an incorrect product must be submitted within forty-eight (48) hours of confirmed delivery and must include photographic evidence and proof of purchase.
The Italian Chocolate 1971 reserves the right to determine the appropriate remedy, including replacement, store credit, partial refund, or no refund where a claim cannot be verified.
The Italian Chocolate 1971 is not responsible for delays, damage, deterioration, melting, or changes in product condition resulting from:
- Shipping carrier handling
- Weather conditions
- Customs processes
- Delivery delays
- Incorrect storage
- Failure to retrieve deliveries promptly after arrival
- Circumstances beyond our reasonable control
2. Merchandise Products
Merchandise products may be returned only where required under applicable European Union consumer protection legislation.
To be eligible for a return, merchandise must be:
- Unused and unworn
- In its original condition
- In its original packaging
- Accompanied by proof of purchase
- Returned with all tags, labels, and accessories intact
Customers are responsible for all return shipping costs unless otherwise required by law.
Original shipping charges are non-refundable.
Returns that do not meet these requirements may be refused and returned to the customer.
Personalised products, customised products, made-to-order products, sale items, promotional items, and gift cards are non-refundable and non-returnable.
Refunds will only be processed after returned merchandise has been received and inspected by The Italian Chocolate 1971.
3. European Union Right of Withdrawal
For eligible non-perishable merchandise shipped within the European Union, customers may exercise their statutory right of withdrawal within fourteen (14) days of receiving their order, subject to applicable law.
This right does not apply to:
- Perishable food products
- Chocolate products
- Personalised products
- Customised products
- Products exempt under applicable consumer protection legislation
4. The Atelier 1971
Bookings for experiences at The Atelier 1971 are non-refundable.
Guests may request one complimentary rescheduling of their experience provided the request is received at least fourteen (14) days prior to the scheduled booking date.
Rescheduling requests made between ten (10) and fourteen (14) days prior to the scheduled experience may be accommodated at the sole discretion of The Italian Chocolate 1971, are subject to availability, and may be subject to an administrative rescheduling fee.
Requests made less than ten (10) days before the scheduled experience cannot be rescheduled.
Failure to attend a scheduled experience shall be treated as a no-show and is non-refundable and non-transferable.
The Italian Chocolate 1971 reserves the right to cancel or reschedule experiences due to operational requirements, safety considerations, force majeure events, or circumstances beyond its reasonable control. In such cases, guests will be offered an alternative date or booking credit.
5. Shipping Charges
Shipping charges are non-refundable once an order has been dispatched.
The Italian Chocolate 1971 shall not be liable for delays caused by shipping carriers, customs procedures, severe weather, transportation disruptions, strikes, or other circumstances beyond its reasonable control.
6. Refund Processing
Where a refund is approved, refunds will be processed to the original payment method used for purchase.
Please allow up to ten (10) business days for processing after approval. Additional processing times may apply depending on your payment provider or financial institution.
7. Contact
For enquiries relating to returns, refunds, cancellations, or booking amendments, please contact:
Registered Office: Via Pippo Spano, 8 – ang. Viale Don Minzoni
50129 Firenze (FI) – Italia